Cookies Policy

This Cookies Policy explains how Protocall ("we," "us," or "our") uses cookies and similar tracking technologies on our website and platform (collectively, the "Platform").

This policy should be read together with our Privacy Policy, which provides more information about how we collect, use, and protect your personal information.

By continuing to use our Platform, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings or stop using our Platform.

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

How Cookies Work

• When you visit our Platform, our server sends a cookie to your device
• Your browser stores the cookie in a dedicated file
• Each time you visit the Platform again, your browser sends the cookie back to our server
• This allows us to recognize your device and remember your preferences

Types Based on Duration

• Session Cookies: Temporary cookies that expire when you close your browser. They are essential for the Platform to function properly.
• Persistent Cookies: Remain on your device for a set period or until you delete them. They help us remember your preferences and settings.

We use the following categories of cookies on our Platform:

4.1 First-Party Cookies

First-party cookies are set directly by Protocall when you visit our Platform. We use these cookies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Store items in your cart (event tickets, course enrollments)
• Improve Platform performance and functionality
• Analyze how you use our Platform

4.2 Third-Party Cookies

Third-party cookies are set by external services we use to enhance our Platform. These include:

• Google Analytics: Website analytics and user behavior tracking
• Google Ads: Advertising and remarketing campaigns
• Facebook Pixel: Social media advertising and conversion tracking
• Payment Gateways: Razorpay, Stripe for secure payment processing
• YouTube: Embedded video content and analytics
• Social Media Platforms: LinkedIn, Twitter, Instagram for sharing and login

Third-party cookies are subject to the privacy policies of those third-party providers.

We use cookies for the following purposes:

5.1 Essential Platform Functionality

• Keep you logged in as you navigate between pages
• Remember your subscription status and access levels
• Enable core features like chat rooms, polls, and portfolio tracking
• Process payments and transactions securely
• Prevent fraudulent activity and enhance security

5.2 Personalization and User Experience

• Remember your display preferences (theme, language, layout)
• Provide personalized stock recommendations based on your interests
• Show relevant content and advisor suggestions
• Customize your dashboard and feed
• Remember your favorite sectors and watchlists

5.3 Performance and Analytics

• Understand how users interact with the Platform
• Identify and fix technical issues
• Optimize page load times and performance
• Analyze feature usage and user engagement
• Conduct A/B testing to improve user experience

5.4 Advertising and Marketing

• Show you relevant advertisements based on your interests
• Measure the effectiveness of our marketing campaigns
• Prevent you from seeing the same ad repeatedly
• Track conversions from ads to subscriptions or sign-ups
• Build audience segments for targeted marketing

5.5 Security and Fraud Prevention

• Detect and prevent fraudulent activities
• Identify suspicious login attempts
• Protect against automated attacks (bots, scrapers)
• Verify legitimate users and transactions

Below is a detailed list of cookies we use on our Platform:

This list may be updated as we add new features or integrate new services. The most current information is always available on this page.

We use the following third-party services that may set cookies on your device:

7.1 Analytics Services

• Google Analytics: Tracks website traffic and user behavior
  Privacy Policy: https://policies.google.com/privacy

7.2 Advertising Services

• Google Ads: Delivers targeted advertisements
  Opt-out: https://adssettings.google.com
• Facebook Pixel: Tracks conversions and delivers targeted ads
  Privacy Policy: https://www.facebook.com/privacy/explanation

7.3 Payment Processing

• Razorpay: Secure payment processing for subscriptions and purchases
  Privacy Policy: https://razorpay.com/privacy/
• Stripe: Alternative payment gateway
  Privacy Policy: https://stripe.com/privacy

7.4 Content Delivery

• Cloudflare: Content delivery network and DDoS protection
  Privacy Policy: https://www.cloudflare.com/privacypolicy/

7.5 Social Media Integration

• LinkedIn: Professional networking and content sharing
• Twitter: Social sharing and discussions
• Instagram: Visual content sharing
• YouTube: Embedded educational videos and webinars

Important: We do not control third-party cookies. Please refer to the respective third-party privacy policies for more information about how they use cookies.

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings or our cookie consent tool.

8.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Here's how:

8.2 Mobile Devices

• iOS: Settings → Safari → Block All Cookies
• Android: Settings → Site settings → Cookies

8.3 Opt-Out of Targeted Advertising

To opt out of targeted advertising from participating companies:

• Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
• Digital Advertising Alliance (DAA): https://optout.aboutads.info/
• European Interactive Digital Advertising Alliance (EDAA): https://www.youronlinechoices.com/

8.4 Google Analytics Opt-Out

You can prevent Google Analytics from tracking your activity by installing the Google Analytics Opt-out Browser Add-on:

If you disable cookies, you may experience the following limitations:

9.1 Essential Features May Not Work

• You may not be able to log in or stay logged in
• Shopping cart functionality will not work (event tickets, courses)
• Form submissions may fail
• Security features may not function properly

9.2 Personalization Will Be Lost

• Your preferences and settings won't be saved
• You'll see default theme and language settings
• Content won't be personalized to your interests
• Watchlists and portfolios won't persist across sessions

9.3 Performance May Degrade

• Pages may load slower
• Features may not work as smoothly
• We can't optimize your experience

9.4 You May See Irrelevant Ads

• Advertisements won't be tailored to your interests
• You may see the same ads repeatedly
• Ad frequency capping won't work

We recommend enabling at least essential and functional cookies for the best experience on Protocall.

In addition to cookies, we may use other tracking technologies:

10.1 Web Beacons (Pixels)

Small graphics embedded in web pages or emails to track page views, email opens, and user actions. We use pixels from:

• Google Ads for conversion tracking
• Facebook for advertising campaign measurement
• Email service providers for delivery and open rate tracking

10.2 Local Storage

HTML5 local storage allows us to store data locally on your browser for faster access and better offline functionality. We use local storage for:

• Caching frequently accessed data
• Storing user preferences and settings
• Enabling offline features
• Reducing server requests for better performance

10.3 Session Storage

Similar to local storage but data is cleared when you close your browser tab. Used for:

• Temporary form data to prevent loss during navigation
• Session-specific state management
• Multi-step form progress

10.4 Device Fingerprinting

We may collect information about your device (browser type, screen resolution, installed plugins) to identify and prevent fraudulent activities. This data is used only for security purposes.

10.5 Server Logs

Our servers automatically log information when you access the Platform, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referrer URL (how you found us)
• Pages visited and time spent
• Date and time of access

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements.

11.1 How We Notify You

When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our Platform
• Send an email notification for material changes (if you're subscribed)
• Update our cookie consent banner if applicable

11.2 Your Continued Use

Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Cookies Policy.

11.3 Review Regularly

We encourage you to review this Cookies Policy periodically to stay informed about how we use cookies.

If you have questions or concerns about our use of cookies, please contact us:

For more information about cookies and online privacy:

• All About Cookies - Comprehensive information about cookies
• Your Online Choices - Control behavioral advertising
• ICO Cookies Guidance - UK Information Commissioner's Office guidance