Risk Disclosure Statement

Last Updated: January 1, 2025

IMPORTANT: PLEASE READ CAREFULLY

Trading and investing in securities involves significant risks and is not suitable for everyone. You may lose some or all of your invested capital. Before using any features on Protocall, you must read and understand all the risks outlined in this disclosure.

BY USING PROTOCALL, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED ALL THE RISKS DESCRIBED IN THIS DOCUMENT.

1. General Investment Risks

RISK OF LOSS

All investments carry risk. You may lose some or all of your invested capital. Never invest money you cannot afford to lose.

1.1 Capital Loss

Trading in securities, stocks, derivatives, and other financial instruments involves the risk of loss. You may lose your entire investment or more in certain circumstances. The value of securities can:

  • Decrease due to market conditions, economic factors, or company-specific events
  • Fluctuate significantly within short periods
  • Become worthless in extreme cases (company bankruptcy, delisting)
  • Be affected by factors beyond your control or prediction

1.2 No Guaranteed Returns

There are no guaranteed returns in trading and investing. Any projections, estimates, or forecasts are speculative and may not materialize.

  • Past performance is not indicative of future results
  • Historical returns do not guarantee similar future performance
  • Market conditions change constantly and unpredictably
  • Economic cycles, policies, and global events impact returns

1.3 Volatility Risk

Securities markets are subject to significant volatility:

  • Stock prices can fluctuate dramatically in short time periods
  • Individual stocks can move 20-50% or more in a single day
  • Volatility can be triggered by news, earnings, economic data, or market sentiment
  • High volatility periods increase both profit potential and loss risk

1.4 Timing Risk

Market timing is extremely difficult and uncertain:

  • Buying at market peaks can result in immediate losses
  • Selling at market bottoms locks in losses
  • Perfect timing is nearly impossible to achieve consistently
  • Emotional decisions often lead to poor timing

2. Market Risks

2.1 Systematic Risk (Market Risk)

Broad market movements affect all securities to varying degrees:

  • Overall market crashes or corrections can impact your portfolio regardless of individual stock quality
  • Economic recessions, inflation, interest rate changes affect all stocks
  • Global events (wars, pandemics, natural disasters) create widespread market volatility
  • Systematic risk cannot be completely eliminated through diversification

2.2 Unsystematic Risk (Company-Specific Risk)

Individual companies face specific risks that can significantly impact stock prices:

  • Poor management decisions or corporate governance issues
  • Disappointing earnings reports or revenue misses
  • Product failures, recalls, or competitive threats
  • Legal issues, regulatory actions, or fraud allegations
  • Changes in industry dynamics or technological disruption
  • Key personnel departures or leadership changes

2.3 Sector and Industry Risk

Entire sectors can face challenges:

  • Regulatory changes affecting specific industries (e.g., pharma, banking, tech)
  • Technological disruption making industries obsolete
  • Commodity price changes affecting sector profitability
  • Cyclical downturns in specific industries

2.4 Currency and Exchange Rate Risk

For companies with international exposure:

  • Rupee fluctuations against foreign currencies affect earnings
  • Export-oriented companies face currency headwinds
  • Import costs increase with rupee depreciation

2.5 Interest Rate Risk

Changes in interest rates impact stock valuations:

  • Rising interest rates generally lead to lower stock valuations
  • Highly leveraged companies are more sensitive to rate changes
  • Fixed-income alternatives become more attractive when rates rise
  • RBI policy changes can trigger market volatility

3. Platform-Specific Risks

3.1 Technology Platform Risks

As a technology platform, Protocall faces inherent risks:

  • Service interruptions: Platform downtime may prevent access to features
  • Technical glitches: Bugs or errors may affect functionality
  • Data accuracy: Market data feeds may have delays or inaccuracies
  • Integration failures: Third-party service disruptions (payment gateways, brokers)
  • Mobile app issues: Compatibility problems with devices or operating systems

3.2 Third-Party Dependency Risks

We rely on third-party services that may fail or change:

  • Payment gateway failures preventing transactions
  • Market data provider outages affecting real-time prices
  • Broker API changes or disruptions
  • Cloud hosting issues affecting availability

3.3 Information Accuracy Risks

While we strive for accuracy, we cannot guarantee:

  • Real-time accuracy of stock prices (may have delays)
  • Completeness of market data or news
  • Accuracy of user-generated content or community discussions
  • Correctness of portfolio calculations or P&L tracking
  • Timeliness of notifications and alerts

3.4 No Investment Advice

CRITICAL DISCLAIMER:

  • Protocall is a technology platform, not a financial advisor
  • We do not provide personalized investment advice or recommendations
  • Features like polls, community sentiment, and advisor posts are informational only
  • You must make your own independent investment decisions
  • We are not responsible for investment outcomes based on Platform features

4. Pledge Pool Risks

HIGH-RISK FEATURE WARNING

Pledge Pool is a high-risk feature that involves coordinated trading. This section contains critical risk disclosures you must understand before using Pledge Pool.

4.1 Execution Risks

Pledge execution is subject to multiple risk factors:

  • No guaranteed execution: Pledges may not be executed if market conditions are unfavorable
  • Price slippage: Actual execution price may differ significantly from target price
  • Partial execution: Only part of your pledge may be filled
  • Failed execution: Technical issues or market conditions may prevent execution entirely
  • Timing uncertainty: Execution timing may not be optimal

4.2 Market Impact Risks

Coordinated trading through Pledge Pool carries specific risks:

  • Large coordinated orders may move market prices against you
  • Other market participants may detect and react to coordinated activity
  • Liquidity may be insufficient for large collective orders
  • Market volatility may increase during pledge execution windows

4.3 Liquidity Risks

Pledge Pool trades depend on market liquidity:

  • Illiquid stocks may not support large coordinated orders
  • Wide bid-ask spreads can result in poor execution prices
  • Circuit breakers may halt trading during execution windows
  • Low trading volumes may prevent complete execution

4.4 Fee and Cost Risks

  • Convenience fees are charged regardless of execution success
  • Broker charges and taxes apply to executed trades
  • Platform commissions reduce net returns
  • Failed executions may still incur costs
  • Multiple attempts may multiply costs

4.5 Demat Account Risks

Linking your demat account involves risks:

  • Unauthorized trades if credentials are compromised
  • Broker account limitations may prevent execution
  • Account linking errors could cause execution failures
  • You remain solely responsible for all demat account activity

4.6 Cancellation Risks

Pledge cancellation has limitations:

  • Pledges cannot be cancelled once execution has started
  • Convenience fees may not be refundable for cancelled pledges
  • Cancellation windows are time-limited
  • System delays may prevent timely cancellation

5. Advisor Recommendation Risks

5.1 No Guarantee of Accuracy

SEBI-registered advisors on our Platform provide independent recommendations, but:

  • Recommendations may not be suitable for your individual circumstances
  • Advisors can be wrong in their analysis and predictions
  • Historical success rates do not guarantee future accuracy
  • Market conditions may change after recommendations are issued
  • Recommendations may become outdated quickly

5.2 Conflict of Interest

Advisors may have conflicts of interest:

  • Advisors may hold positions in stocks they recommend
  • Compensation models may influence recommendations
  • Advisors may benefit from increased trading volume

5.3 Independent Verification Required

You must independently verify:

  • Advisor credentials and SEBI registration status
  • Track record and success rates claimed by advisors
  • Appropriateness of recommendations for your situation
  • Accuracy of analysis and research

5.4 Platform Not Responsible

Protocall is not liable for:

  • Accuracy or suitability of advisor recommendations
  • Losses from following advisor picks
  • Advisor misconduct or negligence
  • Changes to advisor recommendations after you act on them

6. Community Content Risks

6.1 Unverified Information

Community-generated content carries significant risks:

  • Chat room discussions, polls, and posts reflect individual opinions only
  • Information may be inaccurate, incomplete, or misleading
  • Users may have ulterior motives (pump-and-dump schemes)
  • Popular opinions are not necessarily correct
  • Consensus can change rapidly

6.2 Poll and Sentiment Data Limitations

Community polls and sentiment indicators are NOT investment advice:

  • Poll results reflect opinions of participants, not professional analysis
  • Participants may have limited knowledge or experience
  • Results can be manipulated or skewed
  • Majority opinion can be wrong about market direction
  • Sentiment can change rapidly with new information

6.3 Herd Mentality Risk

Following community consensus blindly is dangerous:

  • Herd behavior often leads to market bubbles and crashes
  • Popular trades may already be overcrowded
  • Community momentum can reverse suddenly
  • Confirmation bias can cloud judgment

6.4 Misinformation and Fraud

Despite our moderation efforts:

  • Users may post false or fraudulent information
  • Pump-and-dump schemes may be promoted in disguise
  • Insider trading or market manipulation attempts may occur
  • Scammers may impersonate credible users or advisors

7. Technical and Operational Risks

7.1 System Downtime

The Platform may experience downtime due to:

  • Scheduled maintenance (usually announced in advance)
  • Unexpected technical failures
  • Server overload during high-traffic periods
  • DDoS attacks or security incidents
  • Internet connectivity issues

During downtime, you may be unable to access your account, view portfolios, cancel pledges, or execute critical trading actions.

7.2 Data Loss Risk

While we implement robust backup systems:

  • Data corruption or loss may occur in rare circumstances
  • User-generated content may be lost during technical issues
  • Portfolio tracking data may need to be re-entered
  • We recommend maintaining your own records

7.3 Execution Delay Risks

Trade execution through Pledge Pool may face delays:

  • Technical delays between pledge submission and execution
  • Market conditions may change during delays
  • Prices may move significantly against you during delays
  • Opportunities may be missed due to processing times

7.4 Mobile and Browser Compatibility

  • Platform may not work optimally on all devices or browsers
  • Mobile internet connectivity issues may affect functionality
  • Older devices or browsers may have compatibility problems
  • App updates may temporarily cause issues

8. Regulatory and Legal Risks

8.1 SEBI Regulations

Securities trading is heavily regulated. You must comply with:

  • SEBI (Prohibition of Insider Trading) Regulations, 2015
  • SEBI (Prohibition of Fraudulent and Unfair Trade Practices) Regulations, 2003
  • SEBI disclosure and compliance requirements
  • Penalties for violations can be severe (fines, imprisonment)

8.2 Tax Obligations

You are solely responsible for:

  • Calculating and paying capital gains taxes on profits
  • Reporting all trading income to tax authorities
  • Understanding Short-Term Capital Gains (STCG) and Long-Term Capital Gains (LTCG) tax rules
  • Complying with advance tax payment requirements
  • Maintaining proper documentation for tax purposes

8.3 Regulatory Changes

Regulations may change, affecting:

  • Platform features and availability
  • Trading rules and restrictions
  • Tax treatment of gains and losses
  • Disclosure requirements
  • Allowed trading practices

8.4 Legal Proceedings Risk

Trading violations can result in:

  • SEBI investigations and penalties
  • Criminal prosecution for serious violations
  • Civil liability to other traders
  • Account freezing or trading bans

9. Liquidity Risks

9.1 Stock Liquidity

Not all stocks are equally liquid:

  • Small-cap and mid-cap stocks may have limited daily volumes
  • You may not be able to sell when you want at acceptable prices
  • Large orders may take time to execute
  • Illiquid stocks have wider bid-ask spreads, increasing costs

9.2 Market Freeze and Circuit Breakers

Trading may be halted:

  • Stock-specific circuit breakers during extreme price movements
  • Market-wide trading halts during crashes
  • Pre-open and post-close session limitations
  • Trading suspensions for regulatory reasons

9.3 Lock-in Periods

Certain investments may have restrictions:

  • IPO lock-in periods preventing immediate sale
  • Pledge Pool session rules limiting cancellations
  • Demat account restrictions or pledged shares

10. Cybersecurity Risks

10.1 Account Security Risks

Your account may be vulnerable to:

  • Unauthorized access if credentials are compromised
  • Phishing attacks attempting to steal your password
  • Social engineering tactics to gain account access
  • Device theft or loss exposing account access

10.2 Data Breach Risks

Despite our security measures:

  • Cyberattacks could compromise user data
  • Personal and financial information could be exposed
  • Third-party service provider breaches may affect our data
  • No system is completely immune to sophisticated attacks

10.3 Your Security Responsibilities

You must:

  • Use strong, unique passwords
  • Enable two-factor authentication
  • Never share your credentials
  • Log out from shared or public devices
  • Keep your contact information updated
  • Monitor your account for unauthorized activity
  • Report suspicious activity immediately

11. Limitation of Liability

CRITICAL LEGAL NOTICE

This section limits our liability for losses you may incur. Please read carefully.

11.1 No Liability for Investment Losses

PROTOCALL SHALL NOT BE LIABLE FOR ANY TRADING OR INVESTMENT LOSSES YOU INCUR, INCLUDING BUT NOT LIMITED TO:

  • Losses from stocks discussed in chat rooms or polls
  • Losses from following advisor recommendations
  • Losses from Pledge Pool executions
  • Losses due to platform downtime or technical issues
  • Losses from acting on community sentiment or polls
  • Losses from delayed or failed executions

11.2 No Liability for Third Parties

We are not responsible for:

  • Actions or advice of SEBI-registered advisors on the Platform
  • Content created by finfluencers, educators, or other users
  • Broker actions, errors, or failures
  • Payment gateway failures or delays
  • Market data provider inaccuracies

11.3 Maximum Liability Cap

Our total liability to you for all claims shall not exceed the amount you paid in subscription fees to Protocall in the 12 months preceding the claim.

11.4 No Consequential Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption.

12. Your Acknowledgment

By using Protocall, you acknowledge and agree that:

  • You have read and understood this entire Risk Disclosure Statement
  • You understand that trading involves substantial risk of loss
  • You are financially capable of bearing such losses
  • You will conduct your own research and due diligence before making investment decisions
  • You will not rely solely on Platform features, advisor recommendations, or community sentiment
  • You will consult with qualified financial advisors before making significant investment decisions
  • You accept full responsibility for your investment decisions and outcomes
  • You will comply with all applicable laws, regulations, and tax requirements
  • Protocall is not liable for your trading or investment losses
  • You will only invest money you can afford to lose

Important Recommendations

Before trading on Protocall, we strongly recommend:

  • Start with small amounts until you understand how the Platform works
  • Educate yourself about stock market basics and trading principles
  • Diversify your investments across multiple stocks and sectors
  • Set stop-loss limits to manage downside risk
  • Never invest borrowed money or emergency funds
  • Review and update your risk tolerance regularly
  • Seek professional financial advice for significant investments
  • Monitor your investments regularly but avoid emotional decisions

Additional Risk Disclosures

Derivatives and Leverage Risk

If you trade in derivatives (futures, options) or use leverage:

  • Losses can exceed your initial investment
  • You may receive margin calls requiring immediate additional funds
  • Leverage magnifies both gains and losses
  • Options can expire worthless, resulting in 100% loss
  • Derivatives are complex and not suitable for inexperienced traders

Penny Stock and Small-Cap Risks

Trading in penny stocks or small-cap companies involves heightened risks:

  • Extreme price volatility and speculation
  • Very low liquidity making it difficult to exit positions
  • Higher risk of fraud, manipulation, and pump-and-dump schemes
  • Limited public information and analysis
  • Potential for complete loss of investment

IPO and New Listing Risks

  • Limited trading history and price discovery
  • High volatility in initial trading periods
  • Lack of established track record
  • Potential overvaluation at listing

Emotional and Psychological Risks

Trading can have psychological impacts:

  • Fear and greed can cloud judgment
  • Losses can cause emotional distress
  • Addiction to trading can develop
  • FOMO (fear of missing out) can lead to poor decisions
  • Confirmation bias may prevent objective analysis

SEBI Standard Risk Disclosure

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

Update your mobile number and e-mail ID with your stock broker/depository participant and receive OTP directly from depository on your e-mail ID and/or mobile number to create pledge.

Pay 20% upfront margin of the transaction value to trade in cash market segment.

Investors are cautioned that trading in stock exchange is subject to market risks. Please read all related documents carefully before investing.

Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.

Investment in securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit.

Questions About Risks?

If you have questions about the risks involved in using Protocall or trading in securities, please contact us:

Protocall Support

Email: support@protocall.in

Phone: +91-80-4567-8900

Risk Management Team: risk@protocall.in

We also recommend consulting with a qualified financial advisor or investment consultant who can assess your individual risk tolerance and financial situation.

Final Risk Acknowledgment

BY CLICKING "I UNDERSTAND" OR CONTINUING TO USE PROTOCALL, YOU CONFIRM THAT:

  • ✓ You have read this entire Risk Disclosure Statement
  • ✓ You understand the substantial risks involved in trading and investing
  • ✓ You are financially capable of bearing potential losses
  • ✓ You will not hold Protocall liable for investment losses
  • ✓ You will conduct your own independent research and due diligence
  • ✓ You will comply with all applicable laws and regulations

If you do not understand or accept these risks, you should not use the Platform.