At Protocall, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Welcome to Protocall's Privacy Policy. This policy describes how Protocall ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, mobile applications, and services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with our policies and practices, please do not use our Platform.
We collect several types of information from and about users of our Platform:
Account Registration Information:
Financial Information:
KYC and Verification Documents:
User-Generated Content:
Usage Data:
Technical Data:
We use the information we collect for the following purposes:
You can opt out of marketing communications at any time.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Payment information is processed through PCI-DSS compliant payment gateways (Razorpay, Stripe). We do not store complete credit card numbers on our servers.
You are responsible for:
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
You have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you. You can access most of your information directly through your account settings.
You can update or correct inaccurate personal information through your account settings or by contacting us.
You can request deletion of your personal information, subject to certain legal and regulatory exceptions. To delete your account, go to Profile → Settings → Delete Account.
You can object to certain processing of your personal information, such as direct marketing.
You can request a copy of your data in a structured, machine-readable format.
Where we rely on your consent to process your information, you can withdraw consent at any time.
To exercise any of these rights, you can:
We will respond to your request within 30 days. If we need additional time, we will notify you.
Our Platform may contain links to third-party websites, services, or applications that are not operated by us.
When you interact with SEBI-registered advisors or other service providers on our Platform, their own privacy policies and terms will apply to the services they provide.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any information.
If you connect your social media accounts to Protocall, we may collect information from those platforms in accordance with your settings and their privacy policies.
Your information may be transferred to and processed in countries other than your country of residence, including India and other countries where our service providers operate.
We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including:
By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@protocall.in, and we will delete such information from our systems.
To use our trading and investment features, you must be at least 18 years old and have the legal capacity to enter into binding contracts under Indian law.
We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
As a platform facilitating investment-related services, we comply with SEBI regulations regarding the collection and use of investor information.
We maintain records and conduct KYC verification as required under the Prevention of Money Laundering Act, 2002, and related rules.
Critical personal data and payment information is stored on servers located in India, in compliance with RBI and data localization requirements.
In accordance with the Information Technology Act and Rules, we have appointed a Grievance Officer to address your concerns regarding data privacy. Contact details are provided in Section 15.
Investment portfolio data you enter into our Platform is stored securely and used solely for providing portfolio tracking, analysis, and alert services to you.
Information about your trading activity through Pledge Pool is recorded for transaction processing, regulatory compliance, and dispute resolution.
Real-time market data, stock prices, and financial information displayed on the Platform are sourced from third-party providers and are subject to their terms of use.
Payment card details are processed through PCI-DSS compliant payment gateways. We do not store complete card numbers on our servers. Only tokenized payment information is retained for recurring payments with your consent.
Demat account details provided for Pledge Pool are encrypted and stored securely. We use this information solely for facilitating trade execution through authorized brokers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes by:
Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you should discontinue using the Platform and close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries:
Email: privacy@protocall.in
Phone: +91-80-4567-8900
Data Protection Officer:
Name: [DPO Name]
Email: dpo@protocall.in
Grievance Officer (As per IT Act, 2000):
Name: [Grievance Officer Name]
Email: grievance@protocall.in
Phone: +91-80-4567-8901
Mailing Address:
Protocall Technologies Private Limited
Bangalore, Karnataka - 560001
India
Response Time:
We aim to respond to all privacy-related inquiries within 30 days.
For urgent security concerns or to report a data breach, please contact security@protocall.in immediately.
At Protocall, we are committed to protecting your privacy and handling your personal information with care and transparency. We continuously review and enhance our security measures to keep your data safe.
BY USING PROTOCALL, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.